Tucking into the weekend

by Andrea Powell, HPCCR Marketing Manager

tucked-inMy nine-year old daughter is, for the most part, fearless.  Always has been. But over the past several months, she’s had a unique uncertainty arise: she balks at spending the night away from home. We’ve been puzzled because, in the past, this type of separation hasn’t been an issue.  But when we probed further, it became clear.  If she’s not in her own bed, Mommy can’t tuck her in at night.

I can’t argue with her.  Is there anything that makes you feel more loved and safe than being tucked into your bed at night?  I think not.

At HPCCR, we wanted our patients to have that safe, comfortable feeling too. So we did something about it.

A few months ago, we started something new that we are calling the Tuck In program.  We are not physically tucking our patients in at night, but we ARE calling them before the weekend rolls around to make sure they have everything they need.  Supplies? Check!  Medications?  Check!  Any other concerns we need to be aware of?

We have a group of volunteers who meet at our office and make these phone calls each Thursday morning.  Our volunteers either talk to the patients themselves or to a caregiver.  If there are needs or concerns, the volunteer then notifies a nurse who can coordinate any care needed.

Being customer-focused is extremely important to us.  Our patients are fragile and their comfort is our utmost concern.  The Tuck In program is just one more way to stay connected to the individuals who depend on us for their care.

It’s a new program so it hasn’t been rolled out yet to all of our home care patients, but it soon will be.  We just need to recruit the right number of volunteers to help us cover everyone and make sure we’ve got a call station prepared.  But the response we’ve received so far has been overwhelmingly positive.  Our patients appreciate the extra touch of concern and their caregivers like the reminder that we are only a phone call away.

Hospice patients are always going to have some fears about the future.  It’s nice to know, then, that we have the ability to provide comfort and peace of mind, especially before the weekend — a time often considered “off the clock” in the healthcare world.  But just like mothers will never ignore the needs of their children, HPCCR is never off the clock when it comes to patients.  Just like my nine-year old, our patients will always be comforted by an extra touch and loving care.  And a tuck in is always welcomed.

If you are interested in volunteering for this program, please give us a call at 704.375.0100 and ask to speak to someone in our Volunteer department.  A nursing background is helpful, but certainly not required, for our Tuck In volunteers.

Explore posts in the same categories: awareness, end of life, hospice, volunteering

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