by Andrea Powell, HPCCR Marketing Manager
We receive letters almost every day from relatives of patients who were under our care. The letters are filled with emotion, gratitude, and respect. Reading them is extremely gratifying for us. I guess if you think about it, it’s kind of a quid pro quo. The care that our clinicians offer each patient and each family member is a unique love letter in its own way. For these individuals to put their thanks on paper is simply a love letter back. So for today’s post, I’m going to let the letters do the talking. Here are some of our favorites:
“I don’t know what I would have done without your help. Losing Frank was like losing half of me. Your care was indeed palliative and much appreciated by Frank, me, and our families. How glad we are that there is an organization like hospice that will step in when the end is near and be there for us all in unbelievable love, compassion, and expertise.”
“From answering numerous questions (at all hours of the day) from worried family members, to ensuring Dad had what he needed, the staff at Levine & Dickson Hospice House was there. EACH and EVERY staff member went above and beyond to provide the type of service any health care system would be proud to be known for. Thank you. Thank you for caring. Thank you for keeping us informed. The best way I can say it is: Thank you for tenderly, sweetly, lovingly, unselfishly taking care of my Dad in his final days of life.”
“I think we have finally figured you out. You all are actually angels sent down from heaven to ease our suffering and pain. We are truly grateful for each one of you who worked with us.”
“As a former employee and a current volunteer, I am very aware of the great gift that hospices give to patients and families. Mother’s care team brightened her days and lifted her up in caring and love. I was always exquisitely happy for their hugs and support.”
“The staff at Levine & Dickson Hospice House are truly great individuals who made the effort to make sure that everyone was comfortable with the decisions in Mom’s final days.”
“Dear Levine & Dickson Hospice House, please accept this donation. My friends and I made rainbow loom bracelets and sold them in our neighborhood. My mommy was there in the spring. You took great care of her. I will always remember that.”
“You have made the worst news we could have ever gotten so much more tolerable. Your patience and understanding, the way you all communicated what was to be expected . . . . I can only say I will be forever grateful.”
“It was so helpful to be informed every step of the way what to expect, what was normal, and what we should be doing or not doing.”
“Knowing that the doctors and nurses kept Mom comfortable and as pain-free as possible made her passing more bearable. What people don’t realize is that the hospice staff also counsel and guide the family. We are so grateful for all the support!”
“In a time of extreme frustration, fear, and sadness, the hospice team came into our lives and enabled us to give our mother what she wanted — to die peacefully at home. They came in, assessed the situation, helped us figure out what needed to be done, provided everything we needed, and cared for us so that we could care for our mother. We are so very grateful to each of you who does this important work.”
We couldn’t have said it better.
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